While setting up your Arlo wire-free camera is a smooth and easy process, it is not without issues. While setting up or adding your camera to your system, it might fail to sync with your SmartHub or Base Station. Your system won’t be able to detect your Arlo camera until it is correctly synced.
If your Arlo camera is not syncing with your system, it could be due to incorrect sync. This article will help you correctly sync the camera to the Base Station or SmartHub.
Arlo Camera Not Syncing: Likely Causes
Arlo camera not syncing problems have simple causes as well as simple fixes. Here are some of the reasons why your Arlo camera is not syncing:
- Pressing the sync button for too long: This will make the sync button blink amber which prevents you from syncing for 10 to 15 minutes. Wait until then to sync again.
- Not following the proper sync process
- Low base
- Base station or SmartHub not connected o system
Arlo Camera Not Syncing: DIY Fixes
1. Follow the Right Sync Process
To sync the camera to the Base Station or SmartHub, keep the camera close to the Base Station during the Sync process. The camera should be as close as possible or not more than three feet away. Once close enough, press and release the Sync button.
If you’re using a single-LED SmartHub or Base Station, you won’t have to press the Sync button. Watch if the blue LED is blinking rapidly, this means that the SmartHub or Base Station is syncing with the camera.
If you’re using a multi-LED Base station, you will have to press the Sync button. If the LED above the camera icon is rapidly blinking green, it means your Base Station is syncing with your camera. Avoid pressing the Sync Button for too long. If this happens, the LED will blink amber. Wait for 15 minutes before trying the sync process again.
For users with Arlo Wire-Free, Arlo Pro Wire-Free, Arlo Pro 2 Wire-Free, Arlo Essential Indoor, or Arlo Go camera, you will have to press the Sync button on the camera. Watch the LED status. If the blue LED is blinking rapidly, your camera is syncing with the Base Station.
If you have more than one camera you wish to sync, repeat the steps for each camera. However, you will only be able to sync one camera at a time.
2. Check the Battery Status
Low batteries can prevent the camera from syncing to the Base Station/SmartHub. You can tell that the battery is low by looking at the battery icon. If the battery is low, the battery icon will be orange. You can also check the battery status from your Arlo app or by logging into your account on the Arlo website. When logged into the app or website, go to the device settings page. Here, you will see the current battery status.
3. Check the Base Station or SmartHub status
If your Arlo camera is not syncing and you do not see the Base Station or SmartHub, it could be that it is not yet added to your system. You must add the Base Station or SmartHub to your computer before you can sync any cameras to it. The same goes if the Base Station/SmartHub is deactivated. The camera won’t be able to sync in such a situation.
To check your Base Station or SmartHub status
- Launch the Arlo app or log into your account at Arlo website
- Tap or click Settings > My Devices
- Select Your Base Station to display your Base Station’s device settings display
How to Manually Sync Arlo Camera to a SmartHub or Base
Your Arlo Camera should be synced automatically when you press the sync button. If this doesn’t happen for some reason and every other feature seems fine, then you might want to try manually syncing the camera to a SmartHub or Base station.
These steps will work if you own an Arlo Ultra, Pro 3, or Pro 4
Take out the Arlo camera from the camera housing. To do this, press the button on the charging port underneath the camera. You will hear a clicking sound as the camera slide partially out of the camera housing.
- Pull the camera out of the camera housing
- Press the Sync button on the bottom of the camera. The LED light on the front of the camera should blink blue.
- Wait for your Arlo camera and SmartHub to sync. The LEDs on your Arlo camera and SmartHub will rapidly blink blue to indicate they’re syncing.
- To confirm that the camera was synced, check your Arlo camera’s live stream on the Arlo app. You can also log into your Arlo account to confirm.
How to Setup and Sync Arlo Pro or Pro 2 Wire-Free Cameras
If you own the Arlo Pro or Pro 2 cameras, you can follow the steps below to properly set them up and sync them. This will help you get rid of any syncing issues which are usually due to not following the process properly.
To set up and sync the Arlo Pro or Pro 2
- Open the battery compartment by pressing the latch and pulling back gently.
- Insert the battery and close the battery door
- Bring the camera within at least three feet to the base station. Make sure it as close as possible (up to 30 centimeters).
- If you’re using an Arlo base station, press the sync button on the side of the base station for two seconds and release the button. Avoid pressing the sync button for too long, or the LED under the USB symbol will blink amber. This will block the sync process for 10 minutes.
- If you’re using an Arlo Pro or Arlo Pro 2 base station, press the button on the top of the base station for two seconds and release the button.
- Wait for the sync status LED to blink green
- On the camera, press the sync button for two seconds and release the button
- A blue LED on the camera should blink rapidly to confirm sync. If the LED blinks amber, it means that the sync was not successful and the process should be repeated.
- If the camera LED on the base station turns solid green, its means the sync process was successful.