Aura Sync Not Detecting Devices: How to Fix

The Asus Aura Sync is one of the best software developed to allow users to customize and synchronize the lighting of RGB and ARGB devices with a lot of ease.

While the Aura Sync has an impressive performance rate, it is not without flaws. One of the most common problems with the software is when it fails to detect devices.

aura sync not detecting devices

Asus Aura Sync Not Detecting Devices: How to Fix

If you’re facing this problem with the Aura Sync, there are several fixes to apply to get the software working.

1. Restart Asus Aura Sync Software

Sure, it sounds super obvious, but there are some that might not take this first step. The old “on and off” trick is effective in some cases and worth the try. All you have to do is close the software. Then restart your computer and launch the software again. This will most likely get the software working as normal. This might fix problems like glitches. If it doesn’t work, then you might want to settle for another fix.

2. Disabling Fast Startup

Fast Startup does come in handy if you won’t want to waste time waiting for your system to boot. Fast startup boosts your system as soon as possible. With SSDs, this feature is quite simple, however, if you have a hard disk in your system, some files might not load as the computer boots very quickly.

To disable Fast Startup, follow the steps below:

  • Go to the Control Panel
  • Enter power options in the search box or navigate your way to Power Options can select in
  • Select the Option Choose what power buttons do
  • Click on the option Change settings that are currently unavailable
  • Go ahead to Un-check the box Turn on fast startups
  • Once, you’ve applied these changes, restart your computer to see if RGB lighting is working as it is supposed to.

3. Uninstalling Other RGB Software

If you’ve ever used a VPN, then you already know how difficult it is for two VPN software to operate at the same time. The same thing goes with RGB software in some cases. If you have any RGB software plus the Aura Sync, you might want to uninstall it so it won’t hinder the functionality of the Aura Sync. You can follow the steps below to uninstall the RGB software.

  • Go to Control Panel
  • In the Control Panel, navigate to Programs, and select Uninstall a Program.
  • Find the RGB software (other than Aura Sync) and uninstall it.
  • This could fix any interferences with the Aura Sync
  • Check your USB headers on your motherboard

Sometimes, the issue with Aura Sync not detecting devices is due to a wrong installation. This is why you should follow all the instructions when connecting the RGB/ARGB software. One of which could be connecting the RGB/ARGB headers to the motherboard. If this connection is not done in the correct manner and somehow not in the right place, your system could develop problems like Aura Sync not detecting devices.

Luckily, this is a simple fix. You can reconnect them once again. Just pull them out and connect them gently. If you don’t know the correct sequence, a simple search on YouTube could help. When done, restart your computer to see if it worked.

4. Check if It is Outdated

It is always important to keep your software up to date. New updates are made to fix bugs and other issues while improving the user experience. if you notice that your Aura Sync is acting up, it might be time to check if there is a new update. Chances are, many users are experiencing the same problems. Check if there is a new update that most likely fixes the bug that’s preventing the Aura Sync from detecting new devices.

5. Reinstall the Software

If none of these fixes work, then you might want to reinstall the software. Chances are, it was not properly installed at first, which could be the reason for the issue you’re facing. To properly install the Aura Sync software, you must first uninstall it from your computer. To do that;

  • Go to Control Panel
  • In the Control Panel, navigate to Programs, and select Uninstall Asus Aura Sync
  • Uninstall it.

To install the Aura Sync software

  • Download the Aura Sync software from the website
  • Once downloaded, unzip the installation file
  • Double click on the file’s axIns and then the atkeComSvc
  • When done, go back to the install application from the setup file
  • Install the app to the recommended folder
  • Once the installation is complete, restart your computer.
  • Check if Aura Sync is detecting devices as it should.

Conclusion

These fixes should help you out. However, if you perform these fixes and it doesn’t solve the problem, then you might want to have a professional take a look at it. If the device is still under warranty, then you could take it back to the store and have them check it out.

Before doing so you might want to try all the fixes in the right order. The first thing to do would be to restart the software. This should clear any glitches with the software. If that doesn’t work, then the problem could be the computer itself. Restarting the computer should get things working again.

Chances are, it won’t work in your favor. At this moment, you want to confirm that the headers and cables a properly connected. Also, uninstall every other RGB control software on your computer as they might cause conflict.

The final options would be to turn off the fast start and check if you’re using the latest Asus Aura software.

FAQs

Does Aura sync work on any graphics card not from ASUS?

No, it doesn’t work for any other providers. This is one of the biggest limitations of Aura sync which you should consider before making your purchase. Even all ASUS products won’t work with Aura sync.

Are cooler master components Aura sync compatible

Yes, most of them are compatible with Aura Sync. However, not all of them offer such an option. You might want to test it out first.

Author

  • Keith Rowland is a seasoned electrician who enjoys fixing faults in home appliances and electronics. Being someone who loves writing, he shares on this blog, DIY tips on how to fix various devices within a few minutes. When he's not fixing stuff or writing a new blog post, he's playing with his two cute girls and their mom.