If you’re not seeing your Fitbit steps on MyFitnessPal (MFP) after syncing, then be rest assured you’re not the only one. There are users who have, and still are experiencing this problem.
It’s frustrating when you put in all the hard work, only for you to find your Fitbit tracker step-count at zero. This means you don’t get any exercise credit, and you have no idea how many calories you have burnt out.
If this is the case, it simply means MyFitnessPal isn’t syncing with your Fitbit.
It’s cool that MyFitnessPal integrates with the Fitbit, but the integration is not complete if your accounts don’t sync your activity and calorie data.
Thankfully, this is a minor issue that you can solve all by yourself.
In this article, we’ll be giving you tips on how you can solve your MyFitnessPal/Fitbit syncing problem.
All you have to do is keep reading!
Myfitnesspal Not Syncing with Fitbit: Possible Causes
Before we get into the solutions, let’s take a look at some of the possible causes of the problem at hand.
The app may have been updated: If the current app you are using has been updated, then it means you are using an outdated version. This could be responsible for the syncing problem.
MyFitnessPal is linked to another step tracker: MyFitnessPal app can only link to one step tracker at a time. This means if it is synced to another step tracker, it will not collect the data from your own step tracker.
You aren’t using the official app: As you may know, there are many unethical software makers out there, and it’s possible you’ve downloaded an unofficial version of the app.
This could also be the reason for a malfunction.
Myfitnesspal Not Syncing with Fitbit: How To Fix
Now that you know what the possible causes are, let’s move on to some tips that can help you solve the syncing problem.
Tip 1: Update the app
It is possible that the app you’re using may be outdated. If this is so, then you should check to see if there are any updates to the app.
You can verify using Google play store for Android, or Apple’s App store.
If there are new updates, then update the app and see if it syncs.
Tip 2: Delete and reinstall the app
If an app update isn’t the problem, then it may be that the app itself has a glitch.
In this situation, you can try uninstalling the app, then install it again.
Doing this will force the MyFitnessPal to reconnect to your Fitbit account.
Tip 3: Check to see if MyFitnessPal is recording your Fitbit steps
Be sure that MyFitnessPal is taking records of your Fitbit’s steps, and not that of another device.
Simply open the MyFitnessPal application, then go to settings. Click on “steps” then verify that your Fitbit tracker is check-marked.
Keep in mind, MyFitnessPal can only connect to one tracker at a time.
If the above-mentioned tips don’t work, then there are other quick fixes you can try.
Ensure that both MyFitnessPal and Fitbit applications allow background app refreshing. For Apple devices, motion and fitness access should be allowed.
You can also try disconnecting your Fitbit from MyFitnessPal, then reconnect. However, do this via the MyFitnessPal website, not the app.
Visit the MFP website home page then click on apps, then Fitbit tracker, then disconnect and unlink the account.
After doing this, link the account again and see if it syncs.
If all this fails, then you will have no choice but to contact MyFitnessPal customer support and lay a complaint. They will be able to handle the situation from their end.
There you have it guys, use the simple tips provided in this article to sync MyFitnessPal to your Fitbit. Hopefully, your apps will re-sync and begin to work perfectly in no time.
We hope the information here has been helpful.
Thanks for reading!