Philips Hue Bridge Not Connecting: Causes & Fixes

They say home is where the heart is. It’s true. But few things can break your heart as much as realizing your Philips Hue Bridge isn’t connecting. The reason you bought the device in the first place is to take control of that little world within your home. This is why there is a feeling of helplessness that fills you when you can’t.

But don’t give up just yet. Help is on the way. This article will explain why your Hue Bridge has trouble connecting and how to fix it. Let’s begin with the possible causes of this issue.

philips hue bridge not connecting

Philips Hue Bridge Not Connecting: Likely Causes

Your light bulbs are not Hue-compatible: When it comes to using Hue bulbs, there’s no such thing as a lookalike. It’s either you are using a Hue bulb or you are not. A standard electric bulb doesn’t cut it. Some things are just not meant to work together.

Philips Hue Bridge is a smart device that uses an ethernet connection and wireless internet to control a special set of bulbs. Take note of the word “special”. Just as feature phones cannot use Wi-Fi, bulbs that are not the Hue type cannot connect with Hue Bridge.

The internet connection in your home is to blame: Your internet experience depends on the country you live in. Some cities even have better internet than others. If your Hue Bridge is not connecting, you might have a bad internet connection.

To work properly, your device needs a strong internet signal. If your service provider is known for not delivering, then you have them to blame. On the other hand, if it is a general problem with most service providers, you can expect the problem will be over soon. Don’t forget that weather conditions can also affect the strength of your signal.

You are not properly linked with your virtual assistant: Siri, Alexa, and Google Assistant all work in sync with Philips Hue Bridge. The very first voice instructions you give when turning your Hue bulbs off or on will be attended to by one of these virtual assistants. This means your Hue Bridge must be hooked up with either Alexa, Siri, or Google Assistant. Any mistake made while doing this will make create problems for you. You need to follow the correct procedure for things to work out.

The whole point of using this smart device is to make it possible for you to use voice commands to control the color and brightness of the lights in your home. You can’t do that if your virtual assistant isn’t well set up to work with the Hue Bridge.

The cache on your Hue app hasn’t been cleared: Your Hue app saves a lot of information. Preferred settings, login information, and other app data pile up over time and slow down your app. It can lead to errors while using the Hue app. You need to clear the cache from time to free up some space on the memory and reset the app. Doing this will give you an app that is as good as new. It will clear errors and reset the app. If your Hue Bridge is not connecting, taking this simple step can solve the issue.

Ethernet cable issues: There are two main parts of an ethernet cable. The part that is exposed and the one that is not. The internal part is not visible. It contains the wires that make the cable work. For your Hue Bridge to work, the ethernet cable must be in good condition. The wires inside it must all be unbroken. Besides that, both ends of it must be in good shape to connect to your Hue Bridge.

One more thing. You need to push in both ends of the ethernet cable so that it makes proper contact. No room for partial contact here if you want your Philips Hue Bridge to work as it should.

Now that you have a better understanding of why your Philips Hue Bridge won’t connect your bulbs, let’s move on to how you can fix this issue.

Philips Hue Bridge Not Connecting: How to Fix

Check your internet connection

You can use devices like your computer or tablet to check how good your internet is. Another way to go about it is to check your internet speed. To do this, visit https://www.speedtest.net/ and click on the “Go” button. It also helps to compare the speed of your current service provider with others. You can also take note of the average internet speed in the US and compare it with yours. Whatever you do, don’t fail to restart your Wi-Fi. This allows your device to reconnect to the internet.

 Test your ethernet cable

There are some ways to do this. One way is to connect it to a computer and see whether it works. Be sure to push the cable in. Don’t give room for any partial contact. This will give you a chance to see if it is broken internally or damaged in some way at the two ends. You’ll also be eliminating this from the list of possible causes of your connection problems. Ethernet cables play an important role in making your Hue Bridge experience a reality. Take your time to check that they are in good condition.

Restart your device

Some glitches go away when you restart a smart device. Your Philips Hue Bridge is one of them. One way to get it to start connecting with your bulbs is to switch off the Hue Bridge from the wall socket. Wait for 10 seconds and then turn it back on. Leave it to fully power up and let all three indicator lights come on. The “Power on”, the “Ethernet connection”, and the “Internet connection” indicator lights should all be glowing. If all three lights are on, it is a good sign.

Clear the cache on your Hue app

This is more like taking out the trash. When the trashcan in your home is full, what do you do? You throw it out. Your Hue app is no exception. After you’ve used it for a long time, a lot of data is generated and stored on the app. They take up so much space and prevent the Hue Bridge from connecting after a while.

Here’s how to go about clearing the cache:

  1. Find “Settings” on your mobile device and select it.
  2. Scroll down to “Apps” and select the Hue Bridge app when you find it.
  3. Tap on “Storage” and you’ll see the amount of data stored in the cache. You’ll also see a prompt to clear the cache.
  4. Tap “Tap on “Clear cache.”

To clear the app cache on an iPad or iPhone, you will need to use a different but similar method. Still, you can be sure the results will meet your expectations, all things being equal.

Author

  • Keith Rowland is a seasoned electrician who enjoys fixing faults in home appliances and electronics. Being someone who loves writing, he shares on this blog, DIY tips on how to fix various devices within a few minutes. When he's not fixing stuff or writing a new blog post, he's playing with his two cute girls and their mom.