Philips is a famous electronics brand known for quality. Philips TV and other gadgets are used in many homes across the world. But as can be expected with any electronics machines, failures occur when the consumers least expect them. So what should you do if your Philips TV stops responding to its own remote control?
In this article, we will examine why your Philips TV remote stopped working and ways you can troubleshoot and fix it.
Philips TV Remote Control Not Working: Finding The Cause
When your Philips TV remote stops working, you have to determine if the problem is from your TV set or the remote to determine the line of action to take. To do this, use a digital camera or a phone with a camera function to test the remote. Carry out these steps:
- Place the camera in front of the remote to observe the emitter embedded in the remote, and then press any button on the remote.
- If you can view a red light flash in your camera, then that means the remote is working, and the problem is likely from the TV.
- If you cannot view a red light flash in your camera, that means your remote controller is defective.
Philips TV Remote Not Working: How To Fix The Problem
Once you have established that the error is from your TV remote, carry out these steps to troubleshoot and resolve the problem.
Check the batteries
If your remote is not working correctly, you should check the batteries first. They may be weak and require a fresh set, or maybe they were not inserted properly. If after fixing this, your remote is still not functioning correctly, then you can move over to the next step.
Clean your remote
This can be done with a cotton swab and isopropyl alcohol to remove foreign objects stuck around the buttons. It might just be dirt that is stopping your remote controls from working correctly.
Remove all sources of interference
This includes sources of bright lights and some external electronic devices that can interfere with the signal from the remote
Restart your TV
Unplug your TV set from its power outlet for about 10 seconds, and then plug it back in. If, after restarting, the remote still does not work, then you can try the next step.
Pair or re-pair your TV and remote
For the remote to work with the TV set, it has to be paired correctly. To pair a new remote to your TV, place the remote a short distance away from the Philips logo on the TV and press OK, a message signifying a successful completion will pop up, and the remote should work fine. It should be noted that one Philips TV can pair with a maximum of 5 remote controls at a time. If your remote is second-hand or has been previously paired to a different TV, the pairing process will be slightly different. To pair, place the remote a few feet from the Philips logo on your TV and simultaneously press down the red and blue buttons on the remote. You would know this is successful when a message appears on the TV screen indicating a successful pairing.
You could download the Philips mobile app on your device and use your phone in place of a remote, or you could contact the Philips Consumer Care center for further assistance in resolving the issue. They can assign a technician to fix your remote or direct you to the nearest retail store to purchase a new remote.
Electronic devices tend to have issues, and remote controls are no exception. So before you start hitting your TV remote to make it work, try troubleshooting the problem first before contacting Philips customer care for further assistance.