Samsung TV Not Connecting to WiFi: How to Fix

If your Samsung TV is not able to connect or detect your Wi-Fi network, there are a few things to check. In most cases, it is something simple that will require a few tweaks to your TV network settings or turning off the TV. However, it could also be problems that will require getting professional help. Right here, we have detailed all the working fixes to Samsung TV not connecting to Wi-Fi.

samsung tv not connecting to wifi

Samsung TV Not Connecting to WiFi: Possible Causes

In most cases, the problem could be due to the router not being placed properly, your internet bandwidth or just some minor issues that simply turning your TV off and on will solve. There are other reasons why this could happen and they include;


A glitch in the TV could be the problem and if so, you won’t have to worry about bitg solutions. The bug in the software could be caused by you or by the TV itself. No worries here, this can be cleared with ease.

DNS server settings

A Domain Name System (DNS) can be found on every digital device with settings that must be configured properly to allow internet connection. Your Samsung Smart TV will automatically fetch the DNS server settings so you won’t have to do it yourself.  However, if your Wi-Fi is not connecting, you will set the DNS server manually.

MAC address has failed

The Media Access Control (MAC) address is a unique identification number assigned to a network adapter by the device OEM. The MAC address for your Smart TV could have been blocked by your ISP (Internet Service Provider) to stop the device from connecting to a Wi-Fi router. However, it could be that the MAC address has failed for some other reasons.

Outdated software

Samsung keeps introducing updates to handle issues like bugs that could be the reason for your Wi-Fi not connecting. Ensuring your TV is always updated could prevent the problem of Wi-Fi not connecting.

Samsung TV Not Connecting to WiFi: How to Fix

1. Run a Network Status Test and check for an error message

Go to Setting > General > Network > Network Status, and run the test.

Wait for an error message to appear. If any, follow the instructions that come with the message to resolve the connection. In most cases, you could be dealing with any of the two problems

Incorrect password

As simple as it may seem, your password could be the key to resolving the connection problem. The on-screen TV keyboard is usually a pain to use so you might want to be extra careful when entering your password.

To get the password correctly, you might want to use the show password setting.

Double check if your password (remember, passwords are case sensitive).

MAC address failure

An error like this could require a factory reset. To factory reset your TV, go to Settings > Support > Self Diagnosis > Reset) and enter the default PIN (the default is 0000)

2. Check the network’s signal strength

In some cases, it could be that the strength of the network is too weak. You can confirm this by taking a look at the Wi-Fi menu. There you can see how many bars the network has. One or two bars mean that the signal is too weak for the TV to connect to the internet.

Ensure your router is not too far from the TV. If the router is kept far from the TV plus there are obstacles in the way, it might provide a strong signal that will be enough to detect, however, not strong enough to maintain a stable connection.

Bring the router closer to the TV or get rid of the obstacles in the way. You can also us a repeater to test the router’s signal strength.

3. Reset the Network on the TV

This should be one of the first things to try. Go to Settings > General > Network > Reset Network. When reset, try to connect again.

4. Remove other devices connected to the network

If you’re still unable to connect to your Wi-Fi after applying the fixes above, then you might want to disconnect all other Wi-Fi devices from the network and try to connect the TV. Disconnecting other devices will help for better signal strength. For example, having two mobile devices, an appliance, and your gaming console connected to the Wi-Fi network while trying to connect to the TV will make the signal weak.

If this works, then you might want to always keep things that way or upgrade your router to allow you to connect more devices. It could also mean that your internet’s bandwidth is not high enough to support the number of devices connected to the Wi-Fi network.

5. Try setting up a manual DNS server.

This should be the next step if every other thing fails to get you the results you need. To set a manual DNS server, follow the steps below

  • Navigate to Settings > General > Network > Network Status, and then select IP Settings
  • Go to DNS Setting > Enter Manually
  • Select DNS Server
  • Enter and then try to connect again.

When setting up the manual server, using the on-screen keyboard can be tricky. Start by typing the first 8, then use the arrow (>) button to navigate to the second field to enter the next 8. Do that until you’ve finished setting the server, select the Done option on the number selector bar.

Wrapping Up

If the actual problem is that your Samsung Smart TV does not see your Wi-Fi network, you might want to check if you’ve marked the network as hidden, confirm that the Wi-Fi network is compatible with the tV and the router’s settings, and if all that fails, you can power cycle the TV.

If you’re not still able to get the Wi-Fi working after trying all these fixes, then you will have to contact the Samsung Help Center. It could be a technical issue that would require the assistance of a professional.