Samsung Washer Stuck on Lock: Causes & Fixes

Updated on January 20, 2023

Samsung washer door stuck on lock could be due to several reasons. In most cases, it could be due to your Samsung settings or a protective feature of the machine itself. If you’ve started doing laundry and it gets stuck on lock even after the set timer, it continues to do its task, and can get stuck on rinse or any other setting that could get affected.

Regardless of the reason, you should find it easy to get the washer door open.

If you own a Samsung Washer and is experiencing this kind of issue lately, we’ve come up with a handy guide for you to read on. Below, we’ve listed the causes of the “Samsung washer stuck on lock” problem as well as the fixes to apply.

samsung washer stuck on lock

Samsung Washer Stuck on Lock: Causes

  • Child Lock is Engaged
  • Wash Cycle is Still Running
  • Washer is Turned Off
  • The washer is filled with water
  • Samsung Washer Stuck on Lock: Fixes

Samsung Washer Stuck on Lock: Fixes

Check if Child Lock is engaged

Front-load washers come with a feature known as Child Lock to prevent children from opening the door and potentially getting hurt. The Ch9ld Lock feature will disable the button on the control panels except the Power button. In most models, it will lock the door, and the door will stay lock even if restart the washer. When engaged, the door won’t open, so you would have to turn off Child Lock to get the door working again.

How to Turn On Child Lock

Child Lock is activated using a two-button combination labeled on the control panels. In some models, you will find the words “Child Lock” with lines pointing to the appropriate buttons. Other models could have the Child Lock icon displayed on the buttons you’re to press. You can check your user manual to confirm which button you’re to press. Once confirmed, hold both buttons at the same time until a chime sounds. The Child Lock Icon will glow indicate that the feature has been activated.

How to Turn Off Child Lock

Deactivating Child Lock can be done in the same way though there is a little difference. To deactivate Child Lock on models that allow Temporary offsetting, press and hold both buttons once to cause the icon to flash. Once against, press and hold both buttons to make the icon turn off.

Check that the wash cycle is complete

Verify that the timer for the wash cycle has expired and the water is fully drained. The door will be locked until the cycle is completed. If you want to cancel the cycle, touch Start/Pause (Hold to Start). However, if the cycle is completed and the door remains stuck, it could be for the following reasons:

  • Once the wash cycle is complete, it could take a few moments for the door lock mechanism to disengage
  • Ensure that the door lock light is turn off. The light only turns off when the washer is drained.
  • If the washer is paused after the water is supplied, the door will be locked. You will have to wait for up to a minute before the door can be opened.
  • On top loaders, losing power during a cycle will keep the door locked for up to 5 minutes until it resumes normal operation. This is a safety feature designed to protect the unit.

Drain the Emergency Hose

Front load models will lock the washer door if water is detected inside the washer. This feature is to prevent the water from spilling onto your floor. To get rid of the water, you will have to drain the emergency hose. The emergency hose can be found by the pump filter (or debris filter). If you’re using an older model, you might not find a pump filter or an emergency drain hose.

To drain the emergency hose…

  • You will have to get a towel and a container large enough for the amount of water in the washer.
  • Locate the pump filter access panel by pressure on the cover. Locate the rubber drain hose
  • Hold the hose and twist the cap to remove the cap from the drain hose. You will need some extra effort to remove the cap as it forms an airtight seal. Once the cap is removed, drain the water
  • Once all the water is drained, place the drain hose’s cap firmly back onto the drain house. Then secure the drain hose in the mounted clip before closing the access panel.
  • When done, turn the washer off and back on again. This time the door should unlock.

More Information about Child Lock

Before using the child lock feature, it is important for you to know how it works. It is also important to know the right steps to take if your machine loses power while the Child Lock is activated.

  • Keep in mind that the buttons used to disable the Child Lock and the buttons that will still function while the Child Lock feature is activated will vary between models. The buttons will also depend on whether or not a cycle is currently running. It is important to go through your user manual before activating the feature.
  • On some top load washer models, activating the Child Lock will not lock the door. For these models, if there is a lot of water in the washer, and the door is opened, the water will drain to a safe level if the Child Lock is activated. To prevent the water from draining when the door is opened, you will have to disable the Child Lock feature.
  • Restarting your washer will not disable Child Lock
  • FlexWash and FlexDRy models have a separate Child Lock setting for each panel. You will have to check through the user manual on how to turn Child Lock on and off for each panel.
  • On many models, you will find a Temporary off setting for the Child Lock feature. This causes the Child Lock icon to flash and the door will unlock. After a minute, the Child Lock will reengage and lock the door again. If the door remains open when the time is up, the alarm will sound for two minutes. If the door is closed within the timeframe, the Child Lock will stay active; if not, it will deactivate.

What Is Samsung Washer Lock?

A Samsung washer lock is a feature on some Samsung washing machines that allows the user to lock the control panel to prevent accidental or unauthorized changes to the wash cycle settings.

This feature can be useful for households with children or for preventing changes to the settings while the machine is in use. The lock can typically be activated and deactivated by pressing and holding a specific button or combination of buttons on the control panel.

Samsung Washer Lock Feature

The Samsung Washer Lock feature allows the user to lock the control panel on the washing machine to prevent accidental or unauthorized use.

Samsung washer stuck on lock

This feature can be activated by pressing and holding the “Child Lock” button for 3 seconds.

Once the lock is engaged, the control panel buttons will be disabled and the lock icon will show up on the screen.

To unlock the control panel, press and hold the “Child Lock” button for 3 seconds again. This feature can be useful for households with small kids for safety precautions, or for preventing accidental changes to the wash settings.

Samsung Washer Stuck on Lock: Why Does It Happen

If a Samsung washing machine becomes stuck on the “lock” mode, it is likely that there is an issue with the door lock assembly.

This can be caused by a variety of factors, such as a problem with the wiring or a malfunctioning door lock switch.

What Happens When Samsung Washer Is Stuck On Lock

When a Samsung washing machine is stuck on “Lock,” it means the Child Lock feature has been activated. This feature is designed to prevent children from starting or interrupting a wash cycle. To unlock your Samsung washer, press and hold the “Child Lock” button for 3 seconds. The display should show “CL” and then disappear, indicating that the child lock has been deactivated and the machine is now unlocked.

Samsung washer lock is stuck

If the problem persists, you may want to refer to the user manual or contact Samsung customer support for assistance.

To fix this problem, the door lock assembly will need to be inspected and potentially replaced. If you are not comfortable with diagnosing and repairing the issue yourself, it is recommended to contact a professional repair service or Samsung customer service for assistance.


Samsung washing machines have a Child Lock feature that can be activated to prevent children and pets from accidentally starting the machine or changing the settings while it is in use.

This feature helps to ensure that your laundry is washed properly and according to your preferences, and most importantly, prevents potential hazards.


How do I get my Samsung washer out of lock mode?

To get your Samsung washer out of lock mode, press and hold the “End of cycle” or “Child lock” button for 3 seconds. This should disable the lock feature and allow you to use the washer again. If this does not work, refer to the user manual for specific instructions or contact Samsung customer support for assistance.

Why is my washer stuck on lock?

Your washer may be stuck on lock due to a number of reasons. Some common causes include a problem with the door lock mechanism, a problem with the control board, or a problem with the wiring. It could also be due to a problem with the software on the control panel. In order to determine the specific cause of the problem, it may be helpful to consult the washer’s user manual or contact the manufacturer for assistance.

To fix the problem, you may try unplugging the washer for a few minutes to see if that resets the lock. You can also try to manually unlock the door by following the instructions in the user manual. If these solutions do not work, it may be necessary to contact a professional for repair.

How long does a washing machine stay locked for?

The length of time a washing machine stays locked after a cycle is completed can vary depending on the make and model of the machine. Some washing machines will automatically unlock once the cycle is finished, while others may stay locked for a period of time before unlocking. The length of time the lock stays engaged may be adjustable in the settings of the machine. It is also recommended to check the user manual for the specific washing machine for more information on this feature.

Is the child lock feature on Samsung washer safe?

The child lock feature on a Samsung washing machine is designed to prevent children from accidentally starting or changing the settings on the machine. This feature can provide added safety for households with young children, as it can prevent them from accessing the controls and potentially causing harm. However, it is important to note that the child lock feature should not be used as a substitute for adult supervision.

Why is my Samsung washer locked and won’t turn on?

There are a few possible reasons why your Samsung washer might be locked and not turning on:

  • The door lock may be activated, preventing the washer from starting. Check to make sure the door is fully closed and latched.
  • If the washer is in child lock mode, the buttons will be disabled and the washer will not start. Check your user manual for instructions on how to turn off child lock mode.
  • If the washer is displaying an error code, it may be indicating a problem with the washer that needs to be addressed before it will function properly.
  • Refer to your user manual or contact Samsung customer service for assistance in interpreting the error code.
  • It could be an issue with the power supply. Make sure the washer is properly plugged in and the outlet is functioning.
  • If the washer is connected to a smart home system, it may be unresponsive because of connectivity issue, check the internet connection of your device and also check for any updates for the app.

It’s best to consult the User manual or contact Samsung customer service for assistance in troubleshooting the specific issue with your washer.