Samsung Soundbar Not Connecting: How to Fix

Turning on your Samsung Soundbar is supposed to be easy. But due to some issues, the device might not connect with other devices.

Although it looks like a technical problem, there are several ways of solving this problem. Besides, these hacks do not require any special skills.

Are you looking for an easy way to fix your Samsung Soundbar? If the answer is yes, you can use this article to get things sorted out.

samsung soundbar not connecting

Samsung Soundbar Not Connecting: DIY Fixes

Here are some of the best ways that you might fix a Samsung Soundbar. But before you start, make sure you check for additional advice from the owner’s manual of your device.

1. Switch On the Power

Insert the power plug into the wall outlet. If the power does not come up, then you might have to fix the socket or use another one. Also, ensure that the power cable is in perfect condition.

2. Reset the Samsung Soundbar

If you are still using a Soundbar that does not connect, then it might be time to reset the device. Although there are various models of this device, here are the general steps for dealing with performing this hack.

For a soft reset:

  1. Turn off the soundbar and remove the power cord from the outlet.
  2. Insert the power cord into the wall socket
  3. Turn on the soundbar and try to connect it with your preferred device.

For a Hard Reset:

  1. Press the Power button on the Soundbar
  2. Continue holding the Power button
  3. Wait for the “INIT OK” message to appear on the display of the soundbar before removing your finger from the button.
  4. Allow the soundbar to restart and test the connection.

3. Use the Pairing Mode Properly

Before your soundbar can connect with your preferred device, it would help if you paired both products properly. For this task, you will need the Sound Connect feature.

  1. Put the Soundbar in pairing mode
  2. Head to the TV Settings and choose Settings – Sound – Speaker Settings – TV Soundconnect – Add New Device – ON

4. Perform a System Update

Does the sound from your soundbar ( when connected to a TV) go off without any reason? If you have a positive answer to this question, then you might have to spend a few minutes performing a software update on the soundbar.

Now here are the top ways that you can perform an update on the Samsung Sound system.

If you are using the SmartThings app:

  1. Connect the soundbar to a Wifi network.
  2. Remove the soundbar, subwoofer, and sub speaker from the power source.
  3. Launch the SmartThings app on your mobile device.
  4. Choose the soundbar icon from the screen on your phone.
  5. Click the three dots on the upper part of the screen
  6. Click on Information – Firmware Update – Update Now
  7. Use the on-screen instructions until you have completed the update.

If you are using a USB flash drive:

  1. Go to the Samsung download center on your PC
  2. Type in the model number of your device into the provided space.
  3. Download the latest firmware for your device.
  4. Unzip the downloaded files
  5. Insert a USB flash drive into your system
  6. Move the downloaded files to the root directory of your USB flash and make sure that they do not go into a folder
  7. Switch off the Samsung Soundbar
  8. Insert the USB flash into the USB port of on the device
  9. Switch on the Samsung Soundbar
  10. Press the Source button until you see ” USB” on the screen
  11. Wait for the “Update” message to flash on your screen
  12. Allow the process to be completed and wait for the soundbar to go off. Then hit the Play/Pause button for 5 seconds until the soundbar goes off.

5. Get a New HDMI cable

As time passes, your first cable might get old or even show signs of wear and tear. Supposing this is the case, then you might have issues with connecting your soundbar with other devices.

You can avoid this scenario by getting a new HDMI cable. For the best results, look for a brand that is compatible with your Samsung device. Normally, these affordable devices can be found across many stores.

6. Reset the Bluetooth Device

The Samsung Soundbar can work with devices such as tablets, smartphones, and TVs. If you have any soundbar connection issues with any of these items, you should reset the other Bluetooth device.

You can reboot your device by using the steps mentioned in its owner’s manual. If your manual is missing, try working with its digital version that can be downloaded from the internet.

7. Use a Compatible Device

Even if the Samsung Soundbar has Bluetooth features, it does not support all Bluetooth devices. For instance, the soundbar works with smartphones, tablets, and PCs. However, the Samsung soundbar does not suit other Bluetooth devices such as headphones or other speakers.

8. Call the Samsung Support Centre

Instead of depending on random technicians, it would help if you stuck with the Samsung Support service. After all, this center offers the best hands for fixing a soundbar that does not work.

Anyone can reach Samsung Customer Service. But you can get to this service via email, telephone, or the Samsung Member. If the repairs are covered by warranty service, then you might not pay for the service.

9. Or Maybe Buy a New Soundbar

If repairs cannot save your soundbar, then you might need to get a new unit. Although some models might be pricey, you could get something that falls within your budget.


  • Keith Rowland

    Keith Rowland is a seasoned electrician who enjoys fixing faults in home appliances and electronics. Being someone who loves writing, he shares on this blog, DIY tips on how to fix various devices within a few minutes. When he's not fixing stuff or writing a new blog post, he's playing with his two cute girls and their mom.