Fitbit Alta Not Charging: Causes & How to Fix

Small electronic devices are largely dependent on batteries to operate. But these batteries aren’t everlasting, which means they would need to be charged every now and then.

The Fitbit Alta is one of such devices, but what do you do when you discover it isn’t charging, even when it’s plugged in?

Not to worry, this article will provide the answers you need, as well as the possible causes of the problem.

All you have to do is keep reading!

fitbit alta not charging

Fitbit Alta Not Charging: Most Likely Causes

The charging port may be bad: If you find that your Fitbit Alta isn’t charging, then it may be due to a bad charging port.

The USB port may be clogged: Another likely reason your Alta isn’t charging could be a clogged USB port.

If the port is stocked with dirt and debris, then proper contact will not be made between the charging cable and the USB outlet.

The tracker may not be properly connected: In a case where the tracker isn’t latched properly to the charging cable or outlet, then there will be no transfer of electrical current.

This could be the reason your Fitbit Alta is not charging.

The charging cable may be damaged: Another reason your tracker isn’t working might be a broken charging cable.

If there is any form of damage from within the cable, proper contact will not be established. Hence your tracker’s inability to charge.

The tracker may be wet: If your Fitbit Alta is wet, then it will not charge. This could be the problem.

Fitbit Alta Not Charging: How to Fix

Below are some simple tips you can use to fix the charging problem.

Tip 1: Check to see if the USB port is damaged

In a case where the USB port is damaged, the tracker will not charge. You can disconnect your tracker from the USB port and plug it into another port to see if it charges.

If it does, then you can be sure that the former port is damaged.

Tip 2: Securely connect the tracker to the charging cable

A loose connection may be the cause of the charging problem. To be sure, take a quick look at the connection between the Fitbit Alta and the charging cable.

If you find that it is loose, plug it in firmly until it latches correctly.

Turn on the power and see if it charges. If it does, then the problem is solved. If it doesn’t work, then try the next tip.

Tip 3: Clean the USB port

Look closely at the USB charging port and check for excessive dust or debris. If you find any, then you’ve found what’s responsible for the charging problem.

Use a clean piece of cloth to wipe off the dust from the contact, then plug it in again to see if it will charge.

Do not use corrosive liquid to clean the USB port’s contact, as this could damage it.

Tip 4: Restart the tracker

A simple device malfunction could be the cause of the problem. If after checking the connections and cleaning the ports, you still notice the device isn’t charging, then you can try restarting the tracker.

If it’s truly a device malfunction, then rebooting it should get it charging again.

Fitbit Alta Won’t Charge? Try These Extra Tips

The above-mentioned tips should fix the charging problem in no time. If they don’t, take another look at the tracker to see if it is wet.

If it is, use a dry cloth to clean the outer surface. You can also leave it out in the sun for about an hour to dry.

After doing this, plug it back to the charger and see if it charges.

If the problem still persists, then your next option would be to call Fitbit’s customer support for assistance.


Fitbit Alta charging issues are usually minor and can be resolved with little effort. Don’t panic if your device doesn’t charge, simply follow the tips provided here to solve the problem.

If these fixes don’t work, be sure to contact Fitbit’s customer support for help. They’ll guide you through on what to do.

Your warranty may also be activated and you’ll get a replacement, as long as the damage isn’t your fault.

We trust this article has been helpful.

Thanks for reading!


  • Keith Rowland is a seasoned electrician who enjoys fixing faults in home appliances and electronics. Being someone who loves writing, he shares on this blog, DIY tips on how to fix various devices within a few minutes. When he's not fixing stuff or writing a new blog post, he's playing with his two cute girls and their mom.