Fitbit Ionic Not Syncing: Causes & How to Fix

As far as health trackers are concerned, the Fitbit Iconic is one of those that can be used alone. However, you can experience its utmost benefits when you use it with your smartphone.

This is because you get to enjoy some extra features when paired with a smartphone, as opposed to using it alone.

We have to mention though, the connection between your Fitbit Iconic and your smartphone is established via a Bluetooth connection, this means it may not be as stable as that of a Wi-Fi connection.

It is not uncommon for users of the Fitbit Iconic to experience syncing problems, so if you’re having one, don’t fret.

In this article, we’ll be giving you tips on how to fix the syncing issues, as well as the possible causes.

Keep reading!

fitbit ionic not syncing

Possible Reasons Why Your Fitbit Iconic Is Not Syncing

Before we give you tips on how to fix the syncing problem between your Fitbit Iconic and your smartphone, let us first take a look at the possible causes.

Below are a few possible reasons your Fitbit Iconic is not syncing to your mobile phone.

A poor connection: As we have mentioned earlier, the Fitbit Iconic syncs to your smartphone via a Bluetooth connection.

If you find that your Fitbit isn’t syncing, then it may be caused by a poor Bluetooth connection.

Bluetooth might be turned off: Another reason your Fitbit isn’t syncing may be that your Bluetooth is turned off altogether.

The app may be malfunctioning: If the Fitbit Ionic app on your device is malfunctioning, then it may not sync with your Fitbit Iconic.

The app might malfunction if there are too many other apps running, thereby stretching your phone’s capacity.

The connection setting on your Fitbit Iconic may be wrong: If the connection settings on your Fitbit Iconic are wrong, you will experience a syncing problem.

Fitbit Ionic Not Syncing: Tips to Fix The Problem

Now that you have an idea of why your Fitbit Iconic isn’t syncing with your smartphone, you can follow the tips listed below to re-establish a connection.

Tip 1: Turn Off Your Fitbit Iconic And Turn It Back On

A little glitch in your Fitbit Iconic may cause it not to sync with your phone. To make sure the device is in working, try turning it off, and then on again and see if it works.

Sometimes a little reboot is all it needs.

Tip 2: Restart Your Phone

If the glitch isn’t from your Fitbit, then it may be from your phone. This could be the case if you have too many apps running at the same time, and overworking your phone’s capacity.

You can try restarting your phone, then see if it works.

Tip 3: Check the Connection Setting On Your Fitbit Iconic

Check the connection settings on your Fitbit Iconic to see if they are correct.

The “always connected” and “all-day sync” options should be enabled for a connection to be established.

Tip 4: Force-Close Fitbit App

If the app on your phone is acting all wrong, then you may need to force-close it, then open it again.

Tip 5: Refresh the Connection

Try refreshing the Bluetooth connection between your smartphone and your Fitbit Iconic, then see if it works.

Tip 6: Uninstall the Fitbit App and Reinstall

If the Fitbit app is broken or outdated, you may need to uninstall it and reinstall the correct version.

Remember, there are illegitimate software makers out there, so you may have downloaded the wrong app.

The new app you download has to be from Fitbit’s official source.


Most times, Fitbit syncing issues are caused by the app, but they are usually very minor and you can fix them on your own.

Many Fitbit users who have experienced the same problems have been able to solve it by following the simple tips provided in this article. You can do the same.

Let’s do a quick recap.

Try turning off your Fitbit, and turn it on again. You can also uninstall the software, then reinstall it.

Also check the Bluetooth connection, as well as your Fitbit Iconic’s connection setting to make sure they are in order.

Hopefully, the tips we have provided here will help you fix your Fitbit Iconic syncing problems, and you’ll get back to using it in no time.

Thanks for reading!