The Owlet sock is designed to help parents monitor their baby’s oxygen levels and heart rate by the means of an app. Like many other electronics designed for convenience, it comes with a rechargeable battery that will have to be plugged in and charged to make use of the device.
An Owlet not charging problem is not common but if you notice that your battery is not giving you the average runtime of 18 hours and not charging just as before, it could signal a problem.
Owlet Sock Not Charging: Causes & How to Fix
Take note that the Owlet sock is durable so many charging problems could be due to miscalculations and faults from your end, however, if you’ve been using the device for a while, it could be due to a faulty battery, base station or sensor that needs to be replaced.
If you notice that your Owlet Sock isn’t charging, you could apply the following fixes to get it working again.
Reset the Owlet Sock
Charging problems in the owlet Sock could be due to a software glitch. In such a case, resetting the Owlet Sock should solve the problem. Simply turn off the sock by removing the electronic part from the fabric sock and sliding it off the base station. When turned off, the sock light should go off. Turn the electronic back on and wait for a minute or two before plugging it back to the base station. If the problem was due to a network glitch, the sock should charge when plugged in.
Switch the charging cable
If you’ve been using your Owlet Sock for a while and you notice it is taking longer than usual to charge or not charging at all, you might want to check the charging cable. The cable connecting to the sock unit might be damaged due to improper handling. Check if the connecting pins are bent or the foil is sticking out. If you notice any signs of damage, you will have to replace the charging cable. You could cash in your warranty and get a free replacement.
To confirm, unplug the sensor from its charging cable and use an adapter cable to plug it directly into the power outlet. If the sensor starts charging as usual, then the charging cable is faulty. Trying out different charging cables should help you decide if buying a new charging cable will solve the problem.
Check the power ports
Rather than the charging cable, the base station power ports could be damaged. Disconnect the sensor from the base station port, then connect an adapter cable to the port. If the base station fails to power, then it might need to be replaced.
Check the batteries
The Owlet Sock features a coin cell rechargeable battery that could last you throughout the lifespan of the device. However, practices like allowing the battery to drain completely could cause problems. If you allow the battery to drain completely, it will affect its ability to hold a charge. In some cases, plugging in the battery for a whole day could boost it and get it back to its normal charging cycle. However, the battery could also be damaged and would need replacing.
Not only over-discharging but overcharging the battery as well could cause problems. Avoid these practices to prevent charging problems. However, if you’ve done this before and you notice the charging problem, then getting the battery replaced or getting a new Owlet Sock could be the best solution.
Contact Owlet Sock technical support
If none of these fixes solve the problem, then you might want to contact Owlet Sock Technical support. If you’re in luck, they could guide you on how to get the device charging again. If not, you might want to check your warranty if you’re eligible for a free replacement. If so, then cash in on the warranty immediately. Owlet Sock could have your replacement device shipped to you at no extra cost.
How to Fix Owlet Sensor Not Working
Aside from the Owlet Sock not charging another of the most common problems is due to a faulty Owlet sensor. This could lead to false notifications and you will find that you’re unable to connect the device’s base station to a Wi-Fi network. Luckily, there are several ways to deal with an Owlet Smart Sock sensor not working. Some of the fixes are very simple but others might require a visit to the repair shop.
Owlet Sensor got wet
If you notice that the Owlet sensor started malfunctioning after it was dropped in water or you accidentally washed the owlet sensor along with the sock, it could be that the sensor is damaged. To prevent this from happening, you should try the following immediately the sensor gets wet.
- Use a hairdryer to ensure the sensor gets dry. You could also place it in the sun. If you’re using a hairdryer, ensure it is in a cool setting.
- Allow the sensor to dry for at least two days. This means you should give it 48 hours to dry before plugging it back to the base.
- When done, the sensor should work as normal. If the sensor doesn’t work, then you should contact the Owlet Sock technical support for guidance.
Owlet Sensor not Pairing: How to Fix
If you have an owlet replacement sensor that is not pairing, you could use the following steps to solve the problem.
- Force quit any device on the app that you’ve opened and unpair the old sensor.
- When unpaired, you will not see an illumination on the Sock light on the bottom of the base station but rather it will be white and alarm with a blue notification.
- Place the replacement sensor in the base station charging port.
- The light on the station will change from bouncing white as before to glowing solid white.
- This indicates that the pairing was successful. A blue light indicates that the pairing was not successful. In this case, you will have to contact support.