Fitbit Versa 2 Not Syncing: Causes & How to Fix

When you sync the Fitbit Versa 2 to your smartphone, you get to enjoy the many benefits that come with it.

However, a syncing problem could rob you of these benefits, and it gets frustrating when you have no clue as to how to resolve the matter.

Not to worry, in this article,

we’ll be giving you helpful tips on how to solve your Fitbit Versa 2 syncing problem.

fitbit versa 2 not syncing

But, you have to read to the end!

Fitbit Versa 2 Not Syncing: Possible Causes of the Problem

Determining the solutions would be difficult if we don’t understand the possible causes of the problem. And that’s why we will be listing them out below.

Bluetooth/Wi-Fi setting is off: For your Fitbit Versa 2 to sync with your smartphone, you need to connect via Bluetooth or Wi-Fi. If the Bluetooth “on/off” feature is turned off, then your devices cannot sync.

Other Bluetooth Devices are turned on: Another reason your tracker isn’t syncing with your smartphone may be that other smart devices near you have their Bluetooth on/off feature turned on, and are competing with your Versa 2 for a connection.

If this is the case, then you may experience syncing problems.

Your battery is critically low: The functions of your Fitbit Versa 2 consume a significant amount of battery power.

This means if your battery is critically low, it could affect your Versa 2’s ability to sync with your smartphone.

The app may be malfunctioning: If the Versa 2 app has a glitch, it could cause your devices not to sync.

It could also be that the current Versa 2 app you’re using is outdated.

Fitbit Versa 2 Not Syncing: Recommended Fixes

Now that you have a fair idea of what could cause the problem, follow the tips below to fix.

Tip 1: Check your connection settings

Go to settings and see if your Bluetooth connectivity is turned on. If it isn’t, then turn it on and see if it syncs with your Fitbit Versa 2.

Another thing you could do is refresh the Bluetooth connection. If this doesn’t work, then try the next tip.

Tip 2: Switch off other Bluetooth devices near you

When several Bluetooth devices are turned on, they would each compete against your Versa 2 for a connection.

All you need to do is ensure there are no other Bluetooth devices turned on near you.

After doing this, try and sync your devices again to see if it would work.

Tip 3: Restart your devices

Most syncing problems can be solved with a simple reboot. As long as your connectivity settings are in order, then this should work.

Restart both the Versa 2 and your smartphone, then try and connect again.

Tip 4: Charge your batteries

As we mentioned earlier, a low battery can hinder several functions on your Fitbit Versa 2, syncing inclusive.

If you notice your battery is critically low, then charge your device for about an hour or so.

When you’re sure your battery has been boosted, you can restart your phone, as well as your Fitbit Versa 2, then try syncing them again.

Tip 5: Update the software

It is possible that you’re using an old version of the Fitbit app, and this may be why your Versa 2 isn’t syncing.

You can either go to Google’s play store or Apple’s App store to see if there is an updated version of the app.

If there is, then update the old one and try syncing your devices.

It may also be that your already-existing app has a glitch, in which case uninstalling and reinstalling it could do the trick!


Versa 2 syncing problems are not complicated, and you can fix them yourself by following the very simple tips provided in this article.

Remember to always check your device’s Bluetooth connection and make sure it is turned on. Also keep the Bluetooth feature on other devices around you turned off to avoid a jam.

Last but not least, give the Fitbit customer support a call if all these tips do not work. It could be that the Versa 2 has a technical problem and may need to be replaced.

We trust this article has been informative.

Good luck!