Fitbit Ionic Not Turning On: Causes & How To Fix

Similar to other electronic devices (small, medium, and large), the Fitbit Iconic could also fail to come on. This could be for a number of reasons, some of which a first-time user may have no knowledge of.

If your Fitbit Iconic isn’t turning on, don’t panic. It’s probably a minor issue which you can fix yourself using the simple tips we will provide in this article.

Keep reading!

fitbit ionic not turning on

Possible Reasons Why Your Fitbit Iconic Isn’t Turning On

Before we get into the solutions, let us take a quick look at what the possible causes of the problem could be.

The battery is dead: One of the major reasons why your Fitbit Iconic isn’t turning on is a dead battery.

If it isn’t charged, then it won’t turn on.

The charger is bad: This is closely related to the first cause. You may have plugged in your Fitbit for hours and assume it is fully charged, only to try and turn in on without success.

A damaged charger will not charge the Iconic, and that may be the reason it isn’t coming on.

The charging port may be clogged: Assuming the charger is in good working condition, then it may be the charging port of the Iconic that’s causing all the trouble.

If the port is clogged or dirty, there will be poor contact between the charger and the device. This will cause it not to charge.

The Fitbit may be damaged: If the charger and charging ports are all working perfectly, then it may be that your Fitbit is damaged.

Fitbit Ionic Not Turning On: How To Fix

Take these simple steps to get your Fitbit Iconic on again.

Tip 1: Press and Hold Menu Buttons

The first step to assessing the problem is to press and hold the menu button. It is located on the left side of the Iconic.

Hold the button down for a minimum of 10 seconds. You should see the Fitbit display on the screen after this time.

Seeing the display means it has come on. If you don’t see the display, then move on to tip 2.

Tip 2: Charge your Fitbit Ionic

Since the Fitbit didn’t come on after pressing and holding down the menu button, it could be that the battery is dead.

All you need to do in this case is to charge the battery for at least an hour.

After the one-hour charging period has elapsed, try turning it on again. If the problem is indeed a low battery, then the Fitbit should come on after an hour’s charge.

However, if it fails to come on after this, then try tip 3.

Tip 3: Check the Charger

Check your charger to see if there are any loose connections or broken cables. If there are, then you will need to get a new charger.

Be sure to buy only a Fitbit official charger, and do not use a third-party charger to charge.

Third-party chargers may damage the Fitbit and revoke your warranty!

Tip 4: Check your electrical socket

An extra tip here is to check your electric socket to see if it produces an electrical current. If it doesn’t, then try charging the Fitbit via another socket.

If it charges while plugged in to the other socket, then you can be sure that the former socket is bad.

Tip 4: Clean the Charging Port of Ionic

Sweat and dust can pile up in your Fitbit’s charging port after some time, and this can cause it not to pick up electrical current when plugged into the charger.

Inspect it for debris and clean accordingly. You should use a clean piece of cloth for this, and make sure you don’t rub too hard to avoid damaging the port.

Try charging it again after you have cleaned to see if it will come on.

A useful tip is to clean your Fitbit Iconic after each use, or at least once after 5 uses. This will spare you from a dirty and clogged charging port in future.

We also have to mention – Do not use corrosive liquid or metal tools to clean the port, as this could cause major damage to it.

Tip 5: Clean the Charging Cable

If there is dust on the tip of the charging cable, then your device wouldn’t be able to charge.

Try cleaning it with a clean cloth and plug it in to see if it would charge.

Before you do this, ensure that the charger is disconnected from the electric socket to avoid an electric shock.

Tip 6: Contact service center/customer support

If after you have tried all the above-mentioned tips and your Fitbit Iconic still doesn’t come on, then it could be that your device is damaged.

In this case, all you can really do is contact Fitbit’s service center/customer support and report the problem.

They will tell you what you can do from there.


Most times, when a Fitbit Iconic refuses to come on, it’s usually a minor charging issue. You can follow the tips mentioned in this article to solve the problem.

If none of these tips work, then contact Fitbit’s customer support immediately.

Hopefully, this article has been of great help.

Thanks for reading!